Thank you for choosing JM Ai Knowledge Co! We are committed to providing you with high-quality stationery supplies and ensuring your satisfaction with every purchase. If, for any reason, you are not satisfied with the items you have purchased, we offer a convenient return and refund policy. Please read the following refund terms carefully to ensure you understand our return and exchange procedures, as well as the associated regulations.
Return Conditions Item Condition: Returned items must be unused and remain in their original packaging, with all tags, instruction manuals, and other accessories intact. Items must be free of any damage, stains, or alterations. Return Timeframe: You may request a return within 30 days of receiving your order. Return requests submitted more than 30 days after receipt will not be accepted. Reason for Return: We accept return requests resulting from product quality issues or shipping errors (i.e., receiving the wrong item). If you are returning an item for other personal reasons (such as simply disliking the item or an ill-fitting size), you will be responsible for covering the return shipping costs.
Exchange Policy If the item you received has quality defects or was sent in error, you may request an exchange. The conditions for an exchange are the same as those for a return: the item must remain in its original, unused condition, and the exchange request must be submitted within 30 days of receipt.
Return Process Please follow the steps below to complete your return request: Contact Customer Service: Please contact us via our customer service email ([email protected]), providing your order number, item details, and the reason for the return. We will then provide you with a return authorization. Prepare the Return: Please prepare the item along with its original packaging. Ensure that the item is undamaged and unused, and include the original invoice or order confirmation details with the package. Ship the Return: Mail the item back to our company using the return address provided to you. Please ensure you select a shipping method that includes tracking to guarantee the safe delivery of the item.
Return Address If you need to return an item, please ship it to the following address: 3505 Thaxton Ave SE, Albuquerque, NM 87106
Refund Processing Refund Method: Once we have received and inspected the returned item—and confirmed that it meets our return requirements—we will process the refund using your original method of payment. Processing Time: Once the returned item has passed inspection, the refund will be processed within 7 business days. The actual time it takes for the funds to reach your account may vary depending on your chosen payment method. Refund Fees: Return shipping costs are to be borne by the customer, unless the item is defective or the wrong item was shipped.
We are committed to providing you with a satisfying shopping experience. Thank you for your support and trust in JM Ai Knowledge Co!
